Covid-19 & your safety

Please note that this page only refers to the situation for us operating in England at this time.

Update July 2021: The Government have removed all restrictions from the 19th of July. We are still continuing with some covid-19 precautions until the national case rate drops. From this date we will return to running our full range of activities but may still restrict numbers on certain close contact activities.

Private Bookings – Private bookings can be made for all activities. We may limit group sizes for certain activities, but please contact us for a conversation.

Public Activities – We are running public activities again. Please check the public activity pages for updates on available dates. We are still keeping smaller ratios on mixed public bookings until case rates begin to drop.

You can read the full Health Protection (Coronavirus) Regulations here.
The latest Government Guidance is here.

Bookings

If we have to cancel. We will allow you to rebook for a new date anytime within 18 months of the original booking. No catches. We request that you move your booking date instead of cancelling, as that helps small businesses get through hard times. In the event we have to cancel you, we will refund you if you ask us to.

If you have to cancel. Public Activities – If you fall ill, are contacted by Track & Trace or suspect you have come into contact with someone with Covid-19, do not attend! We will give you a voucher for your public activity place that will be valid for 12 months, so long as you contact us in advance so that we can attempt to fill your place. ‘No shows’ are not refunded or rebooked. Private Bookings – Normally we do not offer refunds for private bookings cancelling or rescheduling within 28 days of the booking date. Private bookings may be rescheduled if within 28 days at our discretion, but might incur additional costs as we may still be obligated to pay the staff already booked to work on your activity. General cancellation terms are as set out in the terms and conditions linked to on the website footer.

Keeping you safe

You will be provided with the following information / questionnaire at the time of booking. You will be asked the questions prior to your activity starting and we ask that you contact us immediately if you feel you might not be able to take part in your activity or show any symptoms of Covid-19.

We will always have hand washing facilities or hand gel available at our meeting points. Either in the form of accessible public facilities, or mobile hand wash / gel stations at our vehicle.

We will not give you any of our safety equipment that has been worn by another person until it has being cleaned. We will achieve this by wherever possible not reusing any item that is worn by a person on a single day (i.e. fresh gloves for every participant), and where we cannot, the items will be cleaned and disinfected between uses or you will be given gloves to wear while you are undertaking that activity. At the end of a day, we will disinfected and/or isolate all equipment in accordance with the manufacturers’ recommendations.

We ask that anyone showing any signs of illness does not attend our activities. If you fall ill, are contacted by Track & Trace or suspect you have come into contact with someone with Covid-19, do not attend! We will give you a voucher for your public activity place that will be valid for 12 months, so long as you contact us in advance so that we can attempt to fill your place.

We will actively avoid using honeypot sites. Wherever possible, we will avoid areas with other groups or where social distancing is not possible. This might mean we have to walk along the crag a bit further to find a quieter spot, or move around groups in the same area while we’re on the boulders. Our instructors will adapt to give our groups as much isolation as possible where we are able to.

We will provide gloves where the activity requires them. You may bring your own to use, but we will always supply clean gloves (gardening type) to help reduce the chance of skin contact with surfaces while we are undertaking our activities.

We ask that all clients bring their own face covering and hand gel. At certain points in certain activities you may need to be within 2m of each other, the instructor or members of the public. When social distancing in compromised we need to have ‘mitigations’ in place. By asking you to wear a suitable face covering at those times, we are protecting you, our staff and the public. If you do not wish to wear a face covering, you should discuss it with us before booking, as we may refuse to take you on an activity if it is a foreseeable requirement of that activity. You should carry your own hand gel and whenever you remove your gloves or touch a surface that has likely been touched by others, use it to disinfect your hands.